Privacy Policy
Last updated: [16/02/2026]
1. Who We Are
This website and the product ChardZ are operated by:
New Spark Enterprises Ltd
Registered in England and Wales
Email: info@chardz.com
For the purposes of UK data protection law, New Spark Enterprises Ltd is the “data controller” of your personal data.
2. What Information We Collect
We may collect and process the following personal data:
When You Place An Order:
Full name
Billing address
Shipping address
Email address
Phone number (if provided)
Order details
When You Contact Us:
Name
Email address
Any information included in your message
When You Use Our Website:
IP address
Browser type and version
Device information
Pages visited and time spent
Cookies and usage data
3. How We Use Your Information
We use your personal data to:
Process and fulfil your orders
Deliver products to you
Manage payments
Communicate with you about your order
Respond to enquiries
Improve our website and customer experience
Comply with legal and accounting obligations
We rely on the following lawful bases under UK GDPR:
Performance of a contract
Legal obligation
Legitimate interests
Consent (where applicable, such as marketing)
4. Payments
Payments made on our website are processed securely through third-party payment providers. We do not store your full card details.
Payment providers process your data in accordance with their own privacy policies.
5. Website Platform & Hosting
Our website is built using WordPress and Elementor. Our hosting provider and technical service providers may process limited data as necessary to operate the website securely.
6. Sharing Your Information
We may share your information with:
Payment processors
Delivery and courier companies
Website hosting providers
IT service providers
Professional advisers (such as accountants)
Government authorities where legally required
We do not sell your personal data to third parties.
7. Data Retention
We retain personal data only as long as necessary, including:
Order and transaction records for at least 6 years for tax and accounting purposes
Customer communications where reasonably required
8. Cookies
Our website uses cookies to:
Enable core website functionality
Process purchases
Improve website performance
Analyse usage
You can manage cookies through your browser settings.
If we use analytics tools, additional information may be provided in a separate Cookie Policy.
9. Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Withdraw consent (where processing is based on consent)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at:
enquiries@chardz.com
10. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.